FAQs

Are returns and/or exchanges accepted? 

At the current time all sales are final. If there are problems concerning your order please email us immediately. 

How long is shipping? 

Please allow a 7 business day grace period for ALL items offered on this site. Although most items are shipped out within 2 business days we ask that you allow for a 7 business day grace period for processing, shipping and delivery timeframes. Due to COVID-19 a lot of resources are limited which means shipping will take time. Please order your items in a timely fashion to receive them on time. 

What if an item is not as described? 

Before making any purchases please read the description to make sure the item is to your liking. Since we do not offer returns or exchanges we want to make sure you know exactly what you are getting before you make a purchase. All items have a product description however we encourage questions if information provided is not clear. 

How can I contact someone for help or with technical difficulties? 

Please use our custom service email: info@wandwgalleria.com for any and all questions concerning shipping, orders, and technical difficulties. This email is check periodically throughout the day. Also include your name, order number and a very detailed message explaining your questions or concerns. 

What are the handbags made with? 

All handbags are made with the highest quality of faux vegan leather. 

What type of metal is used for your jewelry? 

All of our jewelry is made with brass, has 925 sterling silver posts, and either has 14k gold plating or platinum plating. 

Is your jewelry nickel and lead free? 

Yes. All jewelry is made nickel and lead free.